Help/FAQ

Please phone us Monday through Friday, 9 am to 8 pm Eastern time, at 1-(800)486-6726. Email us at websales@moranusa.com

Please call 1 (800) 486-6726 and we will be happy to give you your customer number. Or, find your number on the back of your catalog next to your address. You may also use your e-mail address to access your account.

If you have purchased from Moran USA within the past 2 years, your customer number will be printed on the back page of your catalog, next to your address. You can also find your customer number on invoices and packing slips.

We make every effort to ship by the next business day. However, during holiday rush, orders will be shipped as soon as possible in the order in which they are received.

We ship via UPS ground. Our warehouse personnel pack each order to obtain the lowest possible freight rate. To insure an accurate charge, freight is calculated on the actual weight, dimensions and distance traveled, and added to your order at the time of shipping.

For the best shipping rate to Alaska and Hawaii, orders are shipped from our Nevada warehouse via the US Postal Service.

You will see two charges to your credit card. One charge will be for the goods shipped and the other will be for the shipping once it is calculated at the time of shipment. Please see "What is my shipping charge?"

We accept American Express, Visa, Master Card and Discover.

After placing two orders paid with a credit card, you are welcome to request our credit application. Once approved, we will be happy to bill you.

Please call us for a return authorization number. (800) 486-6726. We must be notified within one week, and the item must be returned within 30 days of sale. Returns may be subject to a restocking charge. Food products are not returnable.

Please keep all packaging! UPS will not consider any claim where the packaging, as well as the goods, is not available for inspection. Call us immediately at (800) 486-6726 so we may help you resolve issues with damaged goods.

We do not charge for back orders until they are shipped. Shipping charges apply to back ordered items only when those items would have had to have been shipped in their own box originally. If a long time has passed before a back ordered item is restocked, we call you to be sure you still want the item.